Shipping policy
Shipping Policy
At HRIOYAN, we aim to provide a smooth and reliable delivery experience for our customers.
Order Processing
Orders are typically processed within 2–5 business days after payment is confirmed. Processing time may vary during holidays, promotional periods, or periods of high order volume.
Shipping Destinations
We currently ship to selected areas in the United States, Canada, and Australia.
Some remote areas, overseas territories, military addresses, and restricted regions may not be eligible for delivery. If your shipping address is not supported at checkout, this means delivery is currently unavailable for that location.
Shipping Method
We offer free standard international shipping on eligible orders.
Estimated Delivery Time
Standard international shipping usually takes 10–15 business days after dispatch. Delivery times may vary depending on the destination country, carrier, customs clearance, weather conditions, and local delivery services.
Shipping Origin
Some products may ship from our international fulfillment partners. This allows us to provide international delivery while keeping shipping costs manageable for our customers.
Tracking Information
Once your order has been shipped, you will receive a tracking number by email. Please allow 1–3 business days for tracking information to update after the tracking number is issued.
Customs, Duties, and Taxes
Orders may be subject to customs duties, taxes, or import fees depending on the destination country and local regulations. These charges, if applicable, are the responsibility of the customer.
Incorrect or Incomplete Address
Please make sure your shipping address is accurate before placing an order. HRIOYAN is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or unsupported shipping information.
Delayed Packages
If your package is significantly delayed, please contact us at anhrioy4@gmail.com with your order number. We will help check the shipment status and provide assistance where possible.
Lost Packages
If tracking shows that your package may be lost, please contact us at anhrioy4@gmail.com. We will review the case with the shipping provider and assist you with the next steps.