Refund policy
Refund and Return Policy
Thank you for shopping with HRIOYAN. We want you to feel confident when purchasing from us. Please read our return and refund policy carefully before placing an order.
Return Window
We accept return requests within 30 days of delivery.
Return Eligibility
To be eligible for a return, the item must be:
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Unused
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In its original condition
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In the original packaging
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Returned with all accessories, manuals, cables, controllers, adapters, and parts included
For hygiene and safety reasons, personal wellness products that have been used, worn, damaged, or returned without original packaging may not be eligible for return.
Non-Returnable Items
We may not accept returns for:
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Used personal wellness products
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Products with signs of wear, damage, stains, or misuse
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Products returned without original packaging or accessories
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Items damaged due to improper use
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Final sale items or products marked as non-returnable
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Gift cards or digital items, if applicable
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Please include:
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Your order number
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Clear photos or videos of the issue
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A short description of the problem
After reviewing your request, we may offer a replacement, repair solution, partial refund, or full refund depending on the situation.
Incorrect Item Received
If you receive the wrong item, please contact us within 7 days of delivery at anhrioy4@gmail.com. We will review the issue and help provide a suitable solution.
Return Shipping Costs
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
Original shipping fees, if applicable, are non-refundable.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear on your account, depending on your payment provider.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible at anhrioy4@gmail.com.
Orders that have already been processed or shipped may not be eligible for cancellation.
Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned due to an incorrect address, failed delivery attempt, or customs-related issue, any additional shipping or handling costs may be deducted from the refund where applicable.
How to Request a Return or Refund
To request a return or refund, please contact us at:
Please include your order number and a clear explanation of your request.